Privacy Policy

Last updated: October 21, 2026

1. Introduction

DRIA QUEST Fine Jewellery (“DRIA QUEST,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse our jewellery collections, purchase our products, request customised jewellery, contact us, or otherwise interact with our services.

Business Information

• Legal business name: Coming soon

• Brand name: DRIA QUEST Fine Jewellery

• Email: Coming soon

• Business address: Coming soon

• Website: Coming soon

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific data-processing activities, we will request that consent separately.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

• Contact information: Name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, order history, payment status, delivery preferences, returns, and exchanges.

• Account information: Details associated with your customer account, if you create one.

• Custom jewellery information: Design preferences, ring sizes, measurements, metal selections, diamond specifications, engraving instructions, and other details you provide when requesting customised jewellery.

• Customer communications: Messages, enquiries, feedback, complaints, and support requests.

• Marketing preferences: Your communication preferences and consent choices.

• Other information: Any additional information you voluntarily provide when interacting with us.

Please avoid sending payment card details or other sensitive information through ordinary email or contact forms.

Payment Information

Payments are processed through the payment providers available at checkout. We may receive transaction references, payment status, payment method information, and billing details needed to process and manage your orders.

We do not intend to store full payment card numbers or security codes on our own systems. Payment information is handled according to the privacy and security practices of the relevant payment provider.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location derived from it.

• Browser type, device information, operating system, and language settings.

• Pages visited, products viewed, searches, links clicked, and interactions with website features.

• Referring websites, visit timestamps, and browsing activity.

• Cookies, pixels, and similar tracking identifiers, where applicable.

We use this information to operate, secure, analyse, and improve our website and shopping experience.

Information from Third Parties

We may receive personal information from service providers and other third parties, including Shopify, payment processors, shipping providers, analytics services, advertising platforms, and fraud-prevention providers.

The information received depends on the services we use, your settings, and any applicable permissions or consent requirements.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• Order fulfilment: Processing payments, confirming purchases, shipping products, and managing returns or exchanges.

• Custom jewellery services: Understanding your design requirements, communicating about specifications, preparing customised products, and managing custom orders.

• Customer support: Responding to enquiries and resolving product, payment, delivery, or order-related issues.

• Website operation: Maintaining, troubleshooting, and improving our website and services.

• Personalisation: Remembering preferences and making product discovery more relevant.

• Marketing: Sending promotional communications and displaying advertisements where permitted by law and consistent with your preferences.

• Analytics: Understanding website traffic, customer behaviour, and the performance of our products and campaigns.

• Security: Detecting and preventing fraud, unauthorised transactions, and misuse of our services.

• Legal compliance: Meeting applicable legal, tax, accounting, regulatory, and recordkeeping obligations.

• Business operations: Maintaining business records, resolving disputes, and protecting our legal rights.

We process personal information where we have an appropriate legal basis, such as fulfilling a contract, complying with a legal obligation, pursuing a legitimate interest where permitted, or obtaining consent when required.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential functionality, remember preferences, analyse website performance, and measure advertising effectiveness.

These technologies may be provided by Shopify and other third-party services we use.

Depending on your location and applicable law, we may request consent before using non-essential analytics or advertising technologies. You may also be able to manage your preferences through available cookie settings or browser controls.

Disabling certain cookies may affect some website features or shopping functionality.

5. How We Share Personal Information

We do not sell personal information for money. However, certain privacy laws define “sale,” “sharing,” or targeted advertising broadly, including some disclosures to advertising or analytics partners.

Where applicable, we will respect your legal rights and choices regarding these activities.

We may share personal information with the following categories of recipients:

• Shopify: To host and operate our online store and provide commerce services.

• Payment providers: To process payments and help prevent fraudulent transactions.

• Shipping and fulfilment providers: To deliver orders and resolve shipping-related issues.

• Analytics providers: To measure website performance and understand customer interactions.

• Advertising and marketing providers: To measure campaigns and provide relevant advertising where permitted.

• Technology and support providers: To maintain our website, communications, and business systems.

• Professional advisers: Legal, accounting, and other advisers where reasonably necessary.

• Authorities and other parties: Where required by law or necessary to protect our customers, business, or legal rights.

We may also disclose information in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

Third parties processing personal information on our behalf are expected to handle it in accordance with applicable obligations and their contractual arrangements with us.

6. Shopify and Third-Party Services

Our online store is powered by Shopify. Shopify may process personal information to operate our storefront, facilitate transactions, provide commerce-related services, and improve its platform.

Interactions with payment providers, shipping services, social media platforms, analytics tools, and other third-party services may also be governed by their respective privacy policies.

We encourage you to review the privacy notices of those providers.

Shopify's privacy information is available at:

https://www.shopify.com/legal/privacy

7. International Data Transfers

Our service providers may process or store personal information in countries other than the country in which you reside.

Where personal information is transferred internationally, we will take the steps required by applicable law to protect it. These steps may include appropriate contractual safeguards or other recognised transfer mechanisms.

The privacy protections available to you may vary depending on your location.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, managing custom jewellery requests, maintaining business records, preventing fraud, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Where applicable, you are responsible for keeping your account credentials confidential and notifying us if you believe your account or personal information has been compromised.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request a copy of your personal information in a portable format.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising, sale, or sharing of personal information where those rights apply.

• Appeal certain privacy decisions where applicable law provides that right.

• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy request, contact us using the details provided in Section 14. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing communications, we may continue sending essential transactional or service-related messages, including order confirmations, shipping updates, and important account notices.

11. Children's Privacy

Our website and products are intended for a general shopping audience and are not directed to children below the age at which applicable law permits them to consent to online data processing.

We do not knowingly collect children's personal information in circumstances where doing so is prohibited by law.

If you believe a child has improperly provided personal information to us, please contact us so we can review the matter and take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

We do not control the privacy practices or content of those third parties. When you visit an external website, its own privacy policy and terms will apply.

We encourage you to review those policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website functionality, service providers, or legal requirements.

When changes are made, we will update the “Last updated” date above and take any additional notification steps required by applicable law.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us using the following details:

DRIA QUEST Fine Jewellery

• Legal business name: Coming soon

• Email: Coming soon

• Business address: Coming soon

• Website: Coming soon

We will update this section when our official business contact details are available.