Shipping Policy

Last updated: October 17, 2026

At DRIA Fine Jewellery (“DRIA,” “we,” “us,” or “our”), every piece deserves careful handling from preparation to delivery. We aim to provide a secure, transparent, and reliable shipping experience for every order.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Shipping Destinations

DRIA Fine Jewellery ships to the destinations available at checkout.

Current shipping destinations: To be confirmed.

Please check the available shipping options at checkout before placing your order. Shipping availability may depend on your location, the product ordered, carrier restrictions, customs requirements, and applicable laws.

We reserve the right to restrict delivery to certain locations where shipping is unavailable, prohibited, or impractical.

2. Order Processing and Preparation

Orders are processed after payment has been successfully authorised or received.

Processing times may vary depending on product availability, quality checks, personalisation, sizing, and whether an item is ready to ship or made to order.

• Ready-to-ship items: Processing time will be communicated on the product page or at checkout, where available.

• Made-to-order jewellery: Production and preparation may require additional time. The estimated timeline will be communicated before or during the ordering process.

• Custom or personalised jewellery: Production timelines depend on the approved design, specifications, materials, and personalisation requirements.

Business days generally exclude weekends and public holidays unless otherwise stated.

Orders may require additional processing time during holidays, promotional periods, or periods of unusually high demand. If a significant delay affects your order, we will make reasonable efforts to notify you.

3. Shipping Methods and Delivery Estimates

Available shipping methods, charges, and estimated delivery times will be displayed at checkout where supported.

Delivery estimates generally begin after an order has been prepared and dispatched, unless the estimate expressly includes processing time.

Your order confirmation or shipping confirmation may contain additional delivery information.

Because jewellery may require careful preparation, quality inspection, or individual production, the time between ordering and dispatch can vary by item.

Any delivery estimate provided is an estimate rather than a guarantee unless we expressly confirm a guaranteed delivery date. We will comply with applicable laws governing delivery commitments.

4. Shipping Costs

Shipping charges depend on the delivery destination, selected shipping method, package characteristics, and any applicable promotions.

The applicable shipping charge will be shown at checkout before you complete your purchase.

If free shipping or another shipping promotion is available, its eligibility requirements will be communicated on our website or during checkout.

Additional charges, such as customs duties, import taxes, or brokerage fees, may apply to international orders. Please review Section 8 below.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation using the contact details you provided.

Once your order has been dispatched, we will send a shipping confirmation and tracking information where tracking is available.

Tracking updates may take time to appear after dispatch. Delivery estimates and tracking events are supplied by the relevant carrier and may change as the shipment progresses.

If you have not received tracking information within the expected processing period, please contact us using the details listed at the end of this policy.

6. Secure Packaging and Delivery

We aim to package jewellery carefully to help protect it during transit.

For valuable jewellery, we may use suitable protective packaging and shipping services with tracking, signature confirmation, or insurance where available and appropriate.

Any specific delivery requirements will be communicated where applicable.

Please ensure that your shipping address and contact information are accurate and complete before placing an order. Incorrect details may result in delays, failed delivery attempts, or additional carrier charges.

For security reasons, certain shipments may require a signature or other delivery verification. Please follow any delivery instructions provided by the carrier.

7. Address Changes, Failed Deliveries, and Order Cancellations

If you need to change your shipping address, contact us as soon as possible.

We cannot guarantee that an address change or cancellation will be possible after an order has entered production, been prepared for dispatch, or been handed to the carrier.

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or delivery instructions cannot be completed, the carrier may arrange another attempt, hold the shipment, or return it to the sender according to its procedures.

If a shipment is returned to us, we will contact you to discuss the available options. Additional shipping charges may apply where permitted by law and where the additional cost results from incorrect information or a failed delivery attributable to the customer.

These provisions do not limit any cancellation, refund, or other rights you may have under applicable law.

8. International Shipping, Customs, and Import Taxes

For international orders, the destination country may impose customs duties, import taxes, value-added taxes, brokerage fees, or other charges.

Unless the checkout or order documentation expressly states that these charges are included or prepaid, the customer is responsible for applicable import charges legally payable by the customer.

Customs procedures may require additional documentation or inspection, which can delay delivery. We cannot guarantee customs clearance times or determine the final charges imposed by foreign authorities.

Customers are responsible for ensuring that importing the ordered products is permitted under the laws and regulations applicable to their destination.

If a shipment is delayed, held, or refused by customs, please contact us so that we can help identify the available next steps. Any refund or reshipment will be assessed in accordance with our policies and applicable law.

9. Shipping Delays and Events Beyond Our Control

Although we aim to dispatch and deliver orders within the communicated estimates, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather or natural disasters.

• Carrier disruptions or operational delays.

• Customs inspections or clearance procedures.

• Public holidays or peak shipping periods.

• Incorrect or incomplete delivery information.

• Government restrictions or other unexpected events.

If we become aware of a significant delay, we will make reasonable efforts to communicate relevant information and available options.

Nothing in this section removes any legal obligation to provide a remedy where required by applicable law.

10. Lost, Missing, or Damaged Shipments

If your order appears lost, tracking has stopped updating for an unusually long period, or your package arrives damaged, please contact us promptly.

Please provide your order number, a description of the issue, and photographs of any visible packaging or product damage where possible.

We will review the circumstances and, where appropriate, work with the carrier to investigate the shipment.

If an order is confirmed lost or arrives damaged, we will assess the appropriate remedy, which may include a replacement, reshipment, repair, or refund, depending on the circumstances and applicable law.

Please retain the original packaging and shipping materials until the matter has been resolved, as these may be required for a carrier investigation.

11. Shipping and Returns

If you wish to return an eligible item, please refer to our Return and Refund Policy for instructions, eligibility requirements, and applicable return shipping arrangements.

Do not send a return to our shipping or business address without first receiving the appropriate return instructions.

Return shipping costs, where applicable, will be handled according to our Return and Refund Policy and applicable law.

12. Contact Us

If you have questions about shipping, delivery estimates, tracking, or a shipment issue, please contact:

DRIA Fine Jewellery

• Legal business name: Coming Soon

• Email: Coming Soon

• Business address: Coming Soon

• Website: Coming Soon

Please replace these placeholders with your verified business information before publishing.

13. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to our shipping arrangements, carriers, destinations, products, or legal requirements.

Any updates will be published on this page with a revised “Last updated” date. The terms applicable to an order will be determined in accordance with applicable law.

We encourage customers to review this policy before placing an order.