Purchase Options Cancellation Policy

Last updated: October 17, 2026

At DRIA Fine Jewellery (“DRIA,” “we,” “us,” or “our”), we want every purchase to be a considered and enjoyable experience. This policy explains how cancellations work for orders and any recurring purchase options offered through our website.

1. Cancelling a Standard Order

If you need to cancel an order, please contact us as soon as possible using the contact details provided on our website. Include your order number and the email address used at checkout.

We will make reasonable efforts to accommodate cancellation requests received before an order enters production, preparation for dispatch, or shipment.

Once an order has been processed, dispatched, or handed to a carrier, cancellation may no longer be possible. In that situation, you may be able to request a return in accordance with our Return and Refund Policy, subject to applicable law.

Submitting a cancellation request does not guarantee that the order can be cancelled.

2. Made-to-Order and Personalised Jewellery

Certain DRIA pieces may be made to order, resized, engraved, or customised to your specifications.

Because these items may require individual production or personalisation, cancellation options can be limited once production or customisation begins.

Any specific cancellation restrictions, production commitments, or applicable charges will be communicated before you place your order where required.

If an order cannot be cancelled, this does not remove any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

3. Recurring or Subscription Purchase Options

If DRIA offers a recurring purchase or subscription option for an eligible product, the applicable purchase frequency, renewal terms, charges, and cancellation instructions will be displayed during checkout or in the relevant purchase terms.

You may request cancellation of future recurring orders using the subscription management link provided in your account, order confirmation, or subscription email, where available. You may also contact our customer support team for assistance.

To avoid a future renewal, please submit your cancellation request before the next order is processed, allowing reasonable time for processing.

Cancelling a recurring purchase generally stops future renewals. It does not automatically cancel an order that has already been processed or dispatched.

Any applicable cancellation deadlines and renewal conditions will be communicated clearly before you commit to a recurring purchase.

4. Refunds for Cancelled Orders

If we approve a cancellation after payment has been collected, we will arrange a refund to the original payment method unless another method is agreed upon or required by law.

Refund processing times may depend on your payment provider or financial institution.

If an order has already been dispatched, any refund will be handled under our Return and Refund Policy and applicable law.

5. Changes to an Order

If you need to change your shipping address, ring size, personalisation details, or another order specification, please contact us as soon as possible.

Changes may not be possible after production begins or an order has been prepared for dispatch. We will confirm whether the requested change can be accommodated and whether any additional cost or production time applies before proceeding.

6. Orders Cancelled by DRIA

We may need to cancel an order if a product becomes unavailable, a pricing or listing error occurs, payment cannot be authorised, or a legitimate security or legal concern arises.

If we cancel an order after collecting payment, we will arrange an appropriate refund as required by applicable law and notify you using the contact information associated with the order.

7. Contact Us

If you have questions about cancelling an order or a recurring purchase, please contact:

DRIA Fine Jewellery

• Email: Coming Soon

• Legal business name: Coming Soon

• Business address: Coming Soon

• Website: Coming Soon

Please replace all placeholders with accurate business information before publishing this policy.

8. Changes to This Policy

We may update this policy to reflect changes in our business practices, purchase options, or legal requirements. The latest version will be published on this page with a revised “Last updated” date.

Nothing in this policy excludes or restricts any consumer rights that cannot legally be excluded or limited.